Chester Minor Hockey Association 

Issue/Conflict Resolution Policy

Substance Abuse, and Harassment, Bullying, Neglect, Physical and/or Verbal Abuse towards and among coaches, officials, parents, and players, is not acceptable behaviour and will be subject to disciplinary action. Mutual respect is a requirement in all dealings.

TIPS:

Conflicts should not be dealt with during games or practices

Allow 24 hour cool-off period

Walk away from conflict

Bring in third party (can be team manager) where resolution cannot be met

Escalate unresolved conflicts to the executive (in writing)

Think positive; be positive

Mutual Respect as a must

Other references can be used for further guidance: 

Hockey Canada Coach Development Model

Hockey Canada Team Manager’s Manual

HNS Intervention Policy

HNS Complaint Intake Form

POLICY:

The Team Manager shall be responsible to discuss the Code of Conduct and Issue/Conflict Resolution Policy with the parents and coaches at the first Team Meeting (at the beginning of the season).

Role of the Team Manager (excerpt from Hockey Canada Team Manager’s Manual):